The focus of this presentation was on graduate students, a population I don't serve in my current position. One could argue, as the presenters did, that graduate and doctoral students have differing needs than their undergraduate counterparts. These librarians from Benedictine University have a very hands-on, personalized approach to serving their distance learners. They do many one-on-one consultations with students and offer many ways to be in contact with a librarian after the consultation; almost as a personal research assistant. This model doesn't match my situation, but their point that we need to stop being passive and actively be an involved service point works in all distance library scenarios.
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